Returns and Refund
What is your returns policy?
We offer free returns for 30 days from date of purchase. However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
- Item(s) have to be initiated for return and placed in the post within 30 days of the purchase date.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be in the original packaging, which must be in original condition. This includes branded shoe boxes and clothes packaging. You don’t need the clear plastic packaging.
- Item(s) must be unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.
Are there any exclusions from the returns policy?
Always refer to the product page to find out if the item is eligible for return.
Can I return Sale items?
Yes, you can return sale items unless the product is marked as “Final sale” or “Non-Returnable” (subject to the Australian Consumer Law). We will always let you know if a particular sale or promotion excludes returns on the product page and / or at the checkout.
How will I be refunded?
If you choose a refund and you’re eligible for that, we will process this refund via the same payment method you used to place the order.
Credit card or PayPal
Your refund will be credited into the same account your payment came from. If you have cancelled the card connected to the account the funds will still go back to the account.
If you have cancelled your bank account, please let us know!
Buy Now Pay Later ( Latitude, Klarna & Zip)
If you placed your order using BNPL options, when we process a refund for that order, we notify the respective financial institute for the amounts to be refunded, which is then processed on their end. The refund amounts are taken off the last payments first. If at least one payment has been made in relation to your purchase, and the refunded amount is greater than the amount outstanding, the difference between these amounts will be refunded to the credit/debit card that is linked to your BNPL account (Latitude, Klarna or Zip). It may take your financial institution 3-5 business days to refund the money to your card.
For example, if you made a $400 purchase using any BNPL (i.e. 4 instalments of $100 each) and wish to return items worth $250, once your return has been processed by us, we will notify them who will cancel your 3rd and 4th instalments of $100, and amend your 2nd instalment to $50.